BetMGM Casino Privacy Policy

This Privacy Policy explains how BetMGM Casino may collect, use, store and share information when players in Australia visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be processed as described below, subject to applicable Australian privacy requirements and any other rules that apply to the services.

BetMGM Casino holds licences from the UK Gambling Commission (number 45352), the Malta Gaming Authority, and the Alderney Gambling Control Commission, alongside multiple US state gaming authorities.

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and the services available. BetMGM Casino may collect information provided directly by a player, information created through account activity, and technical information collected when the website or related services are used. We try to collect information that is relevant to operating the account, providing services, meeting our obligations and supporting a safe gaming environment.

Account and identity information

When a player registers or updates an account, we may handle details such as a name, date of birth, residential or contact information, account login details and other information needed to establish and maintain the account. We may also handle information about preferences, responsible gaming settings, communications and requests made through customer support.

Verification information

To help confirm a player’s identity, age, location or eligibility, we may request verification documents and related information. This may include information shown on identity documents, proof of address, information about the source or ownership of funds, and records of verification checks. Such information may be used to prevent unauthorised account use, fraud, money laundering, underage gambling and other prohibited activity.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, refunds, account balances and other transactions. Payment providers may process payment details on our behalf or under their own privacy terms. Where appropriate, we may receive limited payment information, such as a payment method, transaction reference, status or partial account details, rather than complete payment credentials.

Device, usage and cookie information

When a player visits or uses the website, we may collect technical and usage information. This can include an internet protocol address, device type, operating system, browser type, language settings, pages viewed, approximate location, dates and times of access, referral information and records of interactions with the website. We may also use cookies and similar technologies to remember preferences, support security, understand website performance and improve the user experience.

How we use information

Personal information may be used for the purposes for which it was collected and for related purposes that a player would reasonably expect. The information we handle helps BetMGM Casino provide and administer the website and casino services, communicate with players and maintain appropriate security and compliance processes.

To create, verify, manage and secure player accounts.
To process deposits, withdrawals, wagers and other account transactions.
To confirm identity, age, location and eligibility where required.
To carry out anti-fraud, anti-money-laundering, security and risk checks.
To provide customer support, respond to enquiries and investigate complaints.
To maintain website functionality, troubleshoot technical issues and improve services.
To understand how players use the website and assess performance, subject to available choices and applicable requirements.
To send service messages, account notices, security alerts and other essential communications.
To send marketing communications where permitted and where a player has provided consent or another lawful basis applies.
To meet legal, regulatory, court, tax, accounting and responsible gambling obligations.
To protect the rights, property, safety and integrity of BetMGM Casino, its players and relevant service providers.

Where information is used for marketing, players may be able to opt out or withdraw consent. Opting out of promotional messages will not normally stop essential communications about an account, transactions, security, responsible gambling or changes to important terms.

Sharing information

Information may be shared where reasonably necessary to provide the services, protect players or meet legal and operational requirements. This may include sharing with payment and identity verification providers, technology and hosting providers, customer support services, fraud prevention services, professional advisers, auditors and relevant authorities where required or permitted. Service providers may only receive information relevant to the services they perform, and appropriate safeguards should be used when information is handled on our behalf.

Information may also be disclosed if necessary to respond to a lawful request, enforce applicable terms, investigate suspected wrongdoing, protect a person from harm or support a business change. We do not intend to disclose personal information for unrelated purposes without an appropriate basis or permission.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on a device when a website is accessed. Some cookies are necessary for account access, security, session management and core website functions. Other cookies may help remember preferences, measure usage, support functionality or make content more relevant. The availability of cookie controls can depend on the browser, device and website features. Players can manage, block or delete cookies through their browser settings. Blocking some cookies may affect the way the website works or prevent certain features from being available.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, misuse, loss, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the services. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should keep their login details confidential, use a secure device and notify support promptly if they suspect unauthorised account activity.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Retention may depend on the type of information, the reason it was collected, account activity, unresolved matters and legal or operational requirements. Some account, verification, transaction and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it should be securely deleted, destroyed or anonymised where appropriate.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights may include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications. A request may be subject to identity checks and to exceptions that apply where information must be retained, disclosure would affect another person, or handling is required for legal, security or responsible gambling purposes.

How to exercise your rights

To ask for access to your data, correction of your data, deletion of your data, or to withdraw consent to marketing, contact support@betmgm-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. Do not include unnecessary payment details or identity documents in an initial message. We may request further information through a secure process before acting on a request.

We will consider privacy requests and respond within a reasonable timeframe, subject to the nature of the request, the information needed to verify it and any legal or security restrictions. If a deletion request cannot be completed because certain records must be retained, we will aim to explain this in general terms. Closing an account or withdrawing marketing consent does not necessarily erase records that must be kept or information needed to protect the website and its users.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website. Players should review the policy periodically, particularly before continuing to use the services after a significant change. Where appropriate, important updates may be communicated through the website or by account contact details.