Responsible Gaming

BetMGM Casino is committed to providing a safer and more enjoyable gaming environment. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. This page explains practical steps you can take to stay in control, recognise when gambling may be causing harm and access appropriate support in Australia.

BetMGM Casino holds licences from the UK Gambling Commission (number 45352), the Malta Gaming Authority, and the Alderney Gambling Control Commission, alongside multiple US state gaming authorities.

Gamble for entertainment

Online casino games are based on chance, and outcomes cannot be predicted or controlled. Every bet carries a risk of loss. There is no guaranteed strategy, system or pattern that can change the underlying odds of a game. Previous results do not determine future results, and a win should not be viewed as evidence that future wins are more likely.

Before you play, decide how much time and money you are comfortable spending. Only use money that you can afford to lose after essential expenses, savings and other financial commitments have been covered. Do not gamble with borrowed money, money needed for rent or bills, or funds intended for other important purposes.

Set a spending limit before you begin and keep within it.
Set a time limit and take regular breaks from play.
Never chase losses by increasing your stakes or playing for longer.
Do not rely on gambling winnings to meet financial obligations.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Treat wins as part of the entertainment experience rather than as income.

A useful way to maintain control is to decide your limits in advance, when you are calm and not actively playing. Once a limit has been reached, stop for the day or for the period you selected. Changing a limit while playing can make it harder to make a clear and considered decision.

Tools to help you stay in control

BetMGM Casino may make responsible gaming tools available through your account or customer support channels. Depending on the service and your location, these tools may include deposit, loss, wager or session limits, reality checks, activity statements, cooling-off periods and self-exclusion. Availability and operation can vary, so review the information shown in your account and any applicable terms before using a tool.

Deposit and spending limits

A deposit limit can restrict the amount added to your account over a selected period. A loss, wager or spending limit may help you manage the amount you can risk. Choose limits that suit your personal budget, and do not set a level simply because it allows you to play more. A limit is most effective when it is realistic, set before play and treated as firm.

Time reminders and breaks

Gaming sessions can feel shorter than they are. Time reminders, activity information and planned breaks can help you keep track of how long you have been playing. Step away from the screen, do something else and return only if you still feel comfortable with your decision. If you find it difficult to stop, consider a longer cooling-off period or self-exclusion.

Cooling-off and self-exclusion

A cooling-off period temporarily prevents or limits access for a chosen period. Self-exclusion is a stronger measure that allows you to request that your access to gambling services is closed or restricted for a specified period. If you request self-exclusion, do not create another account or attempt to avoid the restriction. You can also consider blocking gambling websites and applications on your devices and asking a trusted person to support your decision.

If you want to use a responsible gaming tool, check the relevant account settings or contact the available support channel. Do not wait until a problem becomes serious. Taking a break early is a positive and responsible choice.

Recognising signs of gambling harm

Gambling harm can affect anyone, including people who have gambled casually for many years. It may involve financial difficulties, stress, anxiety, relationship problems, reduced performance at work or study, or changes in sleep and mood. You do not need to lose a large amount of money before seeking help.

Consider taking a break and seeking support if any of the following statements apply to you:

You spend more time or money gambling than you intended.
You think about gambling frequently or find it difficult to concentrate on other activities.
You chase losses by returning to win back money you have lost.
You hide your gambling, losses or account activity from family and friends.
You borrow money, sell belongings or miss bills because of gambling.
You feel restless, irritable or anxious when you try to stop.
You gamble to escape problems, loneliness, stress or low mood.
Gambling affects your relationships, work, study, health or everyday responsibilities.
You have tried to cut back or stop but have not been able to do so.
You feel ashamed, hopeless or distressed because of your gambling.

These signs do not represent a diagnosis, but they can indicate that extra support may be useful. Speak openly with someone you trust, such as a family member, friend, doctor, counsellor or financial adviser. Keeping the issue private can make it harder to regain control.

If gambling is affecting your mental health or you feel at immediate risk of harming yourself or someone else, stop gambling and seek urgent help through appropriate emergency or crisis services in your area. Gambling support services in Australia can provide confidential information, counselling and practical guidance for people who gamble and those affected by someone else’s gambling.

Protecting yourself and others

Gambling services are intended for adults who meet the applicable eligibility requirements. Keep your account details, passwords and devices secure, and do not allow another person to use your account. Do not ask anyone else to place bets for you, and do not place bets on behalf of someone who is not permitted to gamble. If you share a device or payment method, take care to protect your personal and financial information.

Parents and guardians can reduce the risk of minors accessing gambling services by using device security, account passwords, parental controls and payment protections. Do not leave an active account open on a shared device. If you believe a minor has accessed an account or gambling service, stop using the account and raise the matter through the available support channel.

Promotional messages and gambling content should not encourage excessive play, imply that gambling is a solution to financial problems or suggest that winning is guaranteed. Review your communication preferences and opt out of marketing messages if you would prefer not to receive them. Responsible gaming is a shared responsibility: personal limits, informed choices, secure account practices and early support can all help reduce harm.

Getting help

If you are concerned about your gambling, use the responsible gaming options available in your account and consider requesting a break or self-exclusion. You can also seek confidential assistance from an Australian gambling support service, a qualified health professional or a financial counsellor. Support is available for partners, family members and friends as well as for people who gamble.

Please remember that gambling outcomes are never guaranteed and losses cannot be recovered by continuing to play. The safest choice when gambling no longer feels enjoyable or controlled is to stop, restrict access and ask for help.